When To Capitalize…


Know when to capitalize

Whenever I am training a client to use Blogger, so that they can self-manage their ORM, we have the same debate – without fail.  No matter what their online reputation management strategy may look like, here’s the questions that’s always posed, in some fashion or another…

“When creating a new post, do I capitalize the first letter, or all of them, or just some of them… and how do I know?”

Whilst much of this depends on personal taste and style, there are some rules to try and stick to.  For many of our clients, we advocate the headline kicker rule:  keep you blog titles, short, punchy and all caps.  But for some, they prefer to be more conversational.

For them, here are 10 great rules to remember!

1. Capitalize the first word in a sentence.
Yes, this is the most basic rule of capitalization – that too many forget…

2. Capitalize the pronoun “I.”
Another basic one, but in today’s information driven world, it bears mentioning, especially in the lazy age of fast-texting mobile communicators.

3. Capitalize proper nouns: the names of specific people, places, organizations, and sometimes things.
For instance, “Austin, Texas,” “Patrick O’Brian,”  “Supreme Court.”

This seems to be the rule that trips up many people because they don’t know whether a word is a proper noun. But as the AP Stylebook points out:

“Capitalize nouns that constitute the unique identification for a specific person, place, or thing: John, Mary, America, Boston, England. Some words, such as the examples given, are always proper nouns. Some common nouns receive proper noun status when they are used as the name of a particular entity: General Electric, Gulf Oil.”

There are also derivatives of proper nouns. Capitalize words that are derived from a proper noun and still depend on it for their meaning, such as “American,” “French,” and “Shakespearean.”

But lower case words that are derived from proper nouns that no longer depend on it for their meaning: “french fries,” “pasteurize,” “darwinian.”
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Coming to terms with technology terminology


At the heart of any ORM strategy should be good, effective communication.  It doesn’t help to have one message going one way and another going in the other direction…  and with the internet being so accessible, it’s easy to have this happen.  One person starts a website, another a page, and yet another gets you onto twitter without any strategies in place.

Without a good strategy, you can do more harm to your ORM than good…

The internet changes unbelievably fast.  Just track your Google ranking for a few days and you’ll see the fluctuations.  Along with these changes come the changes in jargon and terminology…  here are some great examples to help  keep you and your staff in the loop with the right words in putting your strategy in place!

(courtesy of PR Daily)

Your business has a “page,” not a “fan page.”

In 2007, Facebook first rolled out an option for businesses to get in on the social network. Your business could create an account, collect fans, and place ads. Today, however, “fan pages” are long gone. What your business has is simply a “page” or “business page.”

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Social Media & Online Communication – get it done right!


“Hey guys, we need a new website, a blog and a Facebook page.  We also need one of those twit thingies.  I saw it on my blackberry.  We can get Barbara in accounting to write the blog everyday – she’s only busy on payday; Steve, in our creative department, can manage the Facebook page ‘cos he’s on it all the time.  Let’s chat to the IT guys about a new website, we can have it all running by the end of the week!”

What’s the first to go in your management strategy?

This is an all-too-familiar conversation that we’ve heard in many an EXCO meeting. The problem is that the above intentions, although great and very necessary, need to form part of an online communications strategy that follow the guidelines of the corporate communications strategy.  The intentions are spot on:  you do need a fresh website, you do need a blog and you do need to be present on social media platforms.  However, you need the process to be managed holistically with both the greater vision in mind and sustainability. Continue reading