About ORM

ORM - Online Reputation Management
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Drawing on nearly 20 years of experience in small business management, music performance and management, youth work, communication, and NGO leadership, Tim Slatter, Director, believes that organisations need encouragement and guidance in ethically-practical strategic communication planning.

Online social media has exploded and businesses need to be present through what they have to contribute.  They need to be creating and responding to the opinions, needs and wants of their stakeholders and their social networks of influence.  Our goal is to establish your company as a reputable opinion leader.

Online Reputation Management (ORM) is a focused arm of Public Relations and plays a critical role Search Engine Optimization (SEO).  We are interested in extending and enhancing the online reputation of small and medium businesses through strategic online communication campaigns that utilize a core website and online social media.

Tim Slatter is a qualified Public Relations Manager and has a passion to communicate in a way that encourages and promotes a life of authenticity, integrity and passion.  This has been known, in the corporate sector, as Corporate Social Responsibility (CSR), and speaks of strategically planning to consider the triple-bottom-line:  profit, people and the environment.

It challenges us to look beyond the traditional bottom line of profit driven business models and consider the sustainability of our businesses going forward in relation to the wider stakeholders.

Recent Posts

Difficult People: How to deal with them

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Difficult people are sometimes called ‘heavenly sandpaper’ or we label them ‘EGR’ (extra grace required…).  How ever we try to generate a positive attitude around them, they exist and we need to deal with them wherever we go.

When I was dealing with one such person, a friend said to me “You’re all alone in the way that you feel. You and about a million others.”  The truth is this, we’re all difficult to someone just as others are difficult to us – so I guess these twelve steps should apply first to ourselves!  Also, we’re not alone in our frustrations and relationship hiccups.  Every day, people have to deal with exasperating relationships and laborious expectations from bosses, coleagues and friends. But, these people have lives, friends, spouses and colleagues too – so they can’t be all that bad…  which means that there must be a way to deal with them productively.  (note:  there is a difference between a difficult personality and a toxic person; difficult people can be worked with, toxic people will drain you of all you’re worth – so be careful!)

Bryce Christiansen has these words of advice for us:

1. Identify their difficult-ness

Just what is it about them that you find so “difficult?” Think back to the original situation when you officially classified them as such. Make sure that your assessment is the result of a pattern of demonstrated behavior, and not the result of a single interaction upon which you’ve been focusing. Once you’re sure, there’s a pattern, come up with a few examples.
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