Difficult People: How to deal with them

Difficult people are sometimes called ‘heavenly sandpaper’ or we label them ‘EGR’ (extra grace required…).  How ever we try to generate a positive attitude around them, they exist and we need to deal with them wherever we go.

When I was dealing with one such person, a friend said to me “You’re all alone in the way that you feel. You and about a million others.”  The truth is this, we’re all difficult to someone just as others are difficult to us – so I guess these twelve steps should apply first to ourselves!  Also, we’re not alone in our frustrations and relationship hiccups.  Every day, people have to deal with exasperating relationships and laborious expectations from bosses, coleagues and friends. But, these people have lives, friends, spouses and colleagues too – so they can’t be all that bad…  which means that there must be a way to deal with them productively.  (note:  there is a difference between a difficult personality and a toxic person; difficult people can be worked with, toxic people will drain you of all you’re worth – so be careful!)

Bryce Christiansen has these words of advice for us:

1. Identify their difficult-ness

Just what is it about them that you find so “difficult?” Think back to the original situation when you officially classified them as such. Make sure that your assessment is the result of a pattern of demonstrated behavior, and not the result of a single interaction upon which you’ve been focusing. Once you’re sure, there’s a pattern, come up with a few examples.
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Jackie Kennedy Onassis: PR Master

Jackie and John F Kennedy

Jackie and John F Kennedy

My wife recently started watching the series “The Kennedys” and a strong personality stood out… Jackie O.  Wisdom tells us that behind every successful man is a strong woman, personally I believe this to be undeniably true.  It makes sense, then, that Jackie O must’ve been both strong and wise to have put up with her husband’s family, American politics and still come out smelling like roses.

Tina Cassidy, SVP and Chief Content Officer at InkHouse, pulled out five genius PR masterstokes of Jacqueline Kennedy Onassis.

Be likeable.
It may seem obvious that whether it’s you or your client, the golden rule applies. But being likeable is more than just about being nice to others. It means you need to understand other perspectives, and take your messages to where they are. Speak their language, literally. Jackie spoke French to the French. She spoke Spanish in Miami to the Latino community.

In both cases, her audience was enthralled by the respect she showed for their culture. And they could not help but like her, which translated into votes, bankable good will, a bigger stage, and influence over more people.
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Don’t know what to tweet?

There’s nothing worse than starting off strong and not finishing a race.  Twitter is kind of like that in the social media.  It’s like a qualifying race that you kind of have to keep running in order to get people through to the good stuff – your website!

We often see companies that start off great on Twitter.  The account is hot and they’re having so much fun following, re-tweeting and keeping their stream updated with the latest events at the company.  Then month-end hits, a new staff member needs training, a customer complaint keeps you busy all week and before you know, it’s been 32 days since your last tweet.  Good-bye followers: hello bad rep.

In a recent article that we read, they listed 30 (yes thirty!) ideas to keep your profile hot and happening.  Take a look at this list for some great ideas!

  1. New announcements from your brand.
  2. Teaser previews of offerings you are working on.
  3. Related interesting news from the industry.
  4. Trivia related to your product: history, technology, anything!
  5. Ask for suggestions: people love to help someone out. Continue reading